Policies & Procedures

1. Health & Sickness Policy

Because sickness spreads very quickly in the water, maintaining a healthy pool environment is my top priority.

• When to Keep Your Swimmer Home: Please do not bring your child to swim lessons if they are contagious or have experienced any of the following recently:
  • Hand, Foot, and Mouth Disease
  • Vomiting or diarrhea within the last 24 hours
  • Pink eye
  • Any known contagious illness (fever, severe cough, etc.)
• Instructor Illness: If I get sick and am contagious, I will reach out to you immediately to cancel or reschedule. I do not teach if I am sick to protect your children.
• Fecal Matter Incident Policy: If a child has a bathroom accident in the pool involving fecal matter, health and safety regulations require me to immediately close the pool, shock the water, and run a 24-hour deep-cleaning filtration cycle. All remaining lessons for that 24-hour period will be canceled and rescheduled. (Note: If your child is not completely potty-trained, they MUST wear a tightly fitted reusable or disposable swim diaper).

2. Weather & Environmental Cancellations

Your child's safety is non-negotiable. Lessons will be canceled or rescheduled by the instructor under the following conditions:

• The outside temperature drops below 52 degrees.
• Lightning is spotted in the area.
• Severe weather storm warnings or severe wind storms are active.
• Any other environmental factor arises that makes the water or pool deck unsafe for children. If weather forces a cancellation, I will contact you directly to reschedule.

3. Cancellations & No-Shows

I understand that true emergencies happen! If you experience an emergency, please text me ASAP and we will work together to cancel or reschedule. For all other situations, the following policy applies strictly to ensure the schedule runs smoothly for all families:

• Standard Rescheduling: Please use the booking software to manage your schedule or contact me in advance if you foresee a conflict. I understand that things change and we can make it work!
• Same-Day Cancellations: If you cancel on the same day as your lesson (and it is not a true emergency), 50% of the lesson cost is still due. * No-Shows: If you do not show up for your lesson and do not notify me beforehand, full payment is due for the missed lesson.
• Repeated No-Shows: If you have two No-Shows without notifying me, and you have not paid the outstanding balances for those missed lessons, you will be removed from the schedule entirely and will be ineligible to book future lessons with Swim Gym LLC until the balance is resolved.

5. Payment Policy

• When Payment is Due: Payment is due at the end of your session.
  • Single lesson: Due that day.
  • Week-long session: Due at the end of the week.
  • Two-week session: Due at the end of the two weeks.
  • Month-long session: Due at the end of the month.
• Accepted Methods: * Venmo: @AlexaLouOlson
  • Check: Payable to Alexa Olson (Memo: Swim Lessons)
  • Cash: Please place in a Ziploc bag with a note containing your name inside.

4. Arrival & Facility Guidelines

• Arrival Time: Please arrive 5–10 minutes early. Enter through the gate on the south side of the garage and head west.
  • Early arrival gives you time for a quick bathroom break, changing into a swim diaper if needed, and fixing goggles so the lesson can start exactly on time.
• Sunscreen: Apply sunscreen 10–15 minutes before arriving. If applied right before jumping in, it washes immediately off into the pool and will not protect your child.
• Changing Area: A bathroom and changing room are available for families inside the basement of the home (down the stairs near the pool) will be finished soon. For now, you will go up the stairs on the deck, enter the home and directions will be given to find the bathroom. Early arrival gives you time for a quick bathroom break, changing into a swim diaper if needed, and fixing goggles so the lesson can start exactly on time.

‍Parents/Guardians/ Care Giverss are required to remain on the premises during the lesson. Alexa Olson is only responsible for the child actively participating in the lesson during their allotted time slot. Parents/Guardians/ Care Givers are 100% responsible for the supervision of their children before and after the lesson, as well as any siblings brought to the pool deck.